Jonny honed his product leadership edge doing in-the-trenches product management, customer experience strategy, and digital innovation while working in-house and as a consultant with the world's biggest and most successful brands. He knows that hard-skills are just a small part of the job, and pays attention to people, culture, and systems of work inside organisations. He is the author of Understanding Design Thinking, Lean, and Agile (O’Reilly, 2017), and speaks internationally about product leadership, customer innovation, and software delivery. He lives in Melbourne, works all over, and makes fine furniture in his spare time. Signup to Jonny's free occasional newsletter.