Take your product career to the next level with our premium training workshops
Using maps as part of discovery – Simon Wilson
We all know that discovery is important — but how it’s done is just as critical. Randy had the chance to collaborate with service design consultant Simon Wilson on a project recently, where mapping formed the basis for much of the discovery work. We invited Simon onto the podcast to talk about this approach. Featured
A step-by-step guide to running a customer journey mapping workshop: part 1
Read on to learn how to prepare for a customer journey mapping workshop, how to conduct it smoothly, and what to do afterwards.
Metrics and KPIs every SaaS product manager should track
It’s often difficult to decide on what to track since there’s so much data gathered. In this post, we explore some important metrics and KPIs that you should track and measure to make the right decisions.
Join our hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world!Learn more
Explore our full content library
